Deliveries & Returns
Deliveries and Returns
Deliveries
Place your order before 11am (AEST) on a weekday our team will shoot it off to you the same day!
Christmas cut off 18.12.24 *As per Australia Post guidelines. Within Australia to/from metro locations (except WA and NT) only. WA & NT orders must be placed by 14 December 2024 for Christmas delivery.
Australia
|
Delivery Option |
Est. Delivery |
Cost |
Tracking Available |
|
Standard |
Typically 2 - 8 business days* |
$9.95 |
Yes |
|
Express |
Typically 1 - 4 business days* |
$12.99 |
Yes |
All postage and handling prices above are AUD unless otherwise stated.
Please note that during public holidays or times of high demand, it may take up to 48 hours for our warehouse to prepare and send your order. All regular and express parcels are sent as Authority to Leave parcels, meaning that no signature is required. This allows the courier to leave your parcel at your home without any need for further interaction.
Returns
We strive to ensure you are completely satisfied with your purchase from Unwritten. However, in the unlikely event that you are not entirely satisfied, we are committed to assisting you.
Unwritten offers a 30-day money-back guarantee from the date you receive your goods. If, within this period, you find yourself dissatisfied with your purchase, all you need to do is:
1) Email us at: help@unwritten.hair and tell us what the issue is along with your order number, name and address, and whether you
2) Return the items (including any free or promotional items) to*:
Unwritten Returns:
Suite 202, 115 Military Road, Neutral Bay NSW 2089
*To have your purchase refunded you will need to return the items (at your expense). please ensure that on the return box you clearly identify you name, address and order number so we know who to refund.
3) As soon as we have them we'll initiate the refund (minus the shipping).
When returning your product, we recommend using Registered Post with prepaid postage. Please be aware that you assume the risk of any loss, theft, or damage to the goods during transit. Therefore, we strongly advise insuring your parcel. Unwritten shall not be held responsible for any lost or damaged parcels in transit if you choose not to insure them.
Kindly note that if you are returning an item that was part of a discounted set or bundle, the refund amount for that individual item will be adjusted accordingly and not reflect its full price.