Our Disclosures:

Our complete terms and conditions are contained below, but some important points for you to know before you become a customer are set out below:

• We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted;

• Our liability under these terms is limited to the price paid by you for the products the subject of the relevant claim, and we will not be liable for consequential loss;

• We will have no liability for loss of, or damage to, the products, any injury or loss to any person, failure or delay in providing the products or a breach of any law, where such loss was caused or contributed to by any event or circumstance beyond our reasonable control or act or omission of you or your related parties;

• By creating an account, you agree that we may send marketing and related material to you which relates to our business, products and services. You may unsubscribe from receiving such marketing material at any time by using the “unsubscribe” link in such communications;

• You consent to receiving email and SMS notifications from us in relation to any bookings made by you using our Site;

• If the products are purchased by you and you are linked to one of our hairdressers who has agreed to the Unwritten Terms and Conditions, that hairdresser will receive a commission as set out in the Unwritten Terms and Conditions;

• We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites via a link on the Site or for featuring certain products or services on the Site.

Nothing in these terms limit your rights under the Australian Consumer Law.

1. Introduction

1. This website (Site) is operated by Unwritten Hair Pty Ltd (ABN 26 645 218 364) (we, our or us). These terms and conditions (Terms) are between us and you, the person placing an order for products through the Site.

2. Use of the Site

1. You accept these Terms by placing an order via the Site.

2. You must not use the Site and/or place an order for products through the Site unless you are at least 16 years old.

3. When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including:

1. anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;

2. using the Site to defame, harass, threaten, menace or offend any person;

3. using the Site for unlawful purposes;

4. interfering with any user of the Site;

5. tampering with or modifying the Site (including by transmitting viruses and using trojan horses);

6. using the Site to send unsolicited electronic messages;

7. using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or

8. facilitating or assisting a third party to do any of the above acts.

3. Accounts

1. You may purchase products from us without an account or you may choose to create an account with us which allows you to review your order history.

2. By creating an account, you agree that we may send marketing and related material to you which relates to our business, products and services. You may unsubscribe from receiving such marketing material at any time by using the “unsubscribe” link in such communications.

3. You must ensure that any personal information you give to us when creating an account is accurate and up-to-date. All personal information that you give to us will be treated in accordance with our Privacy and Credit Information Policy.

4. It is your responsibility to keep your account details confidential. You are responsible for all activity on your account, including purchases made using your account details.

4. Orders and Platform

1. You may order products from us as set out on the Site. Some products may be made available to purchase as a bundle (Bundle). If you place an order for products on our Site, you are making an order to purchase the product(s) for the price listed on the Site (including the delivery fees or other applicable charges and taxes).

2. We may, at our absolute discretion, accept or reject an order. If we need to reject your order, we will notify you within a reasonable time after your order is placed. Once we accept an order, a binding agreement is formed for the supply of products to you in accordance with these Terms.

3. It is your responsibility to check the order details, including selected products, delivery details and pricing, before you submit your order through the Site.

4. When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation email, which may include an order number, an order ID, the delivery and billing addresses and a description of what was ordered.

5. All purchases made through the Site are subject to availability. We do our best to keep products in stock and to keep the Site up to date with the availability of products.

6. We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the products you order (for example for an event beyond our reasonable control) or if products ordered were subject to an error on our Site (for example in relation to a description, price or image). We will contact you using the details you provided when you placed your order. You may choose to receive a refund or a store credit. If you choose a refund or store credit, any delivery costs you have paid for the products will be refunded to you.

7. If the products are purchased by you and you are linked to one of our hairdressers who has agreed to the Unwritten Terms and Conditions, that hairdresser will receive a commission as set out in the Unwritten Terms and Conditions.

8. You may utilise the Site to create bookings with one of our hairdressers who has agreed to the Unwritten Terms and Conditions. You consent to receiving email and SMS notifications from us in relation to any bookings made by you using our Site.

9. We may contact you via the Site using in-Account notifications, or via off-Site communication channels, such as text message or email.

5. Price and payments

1. You must pay us the purchase price of each product you order, plus any applicable delivery costs as set out on the Site (the Price) in accordance with this clause. All amounts are stated in Australian dollars and are inclusive of Australian GST (where applicable).

2. You must pay the Price upfront using one of the methods set out on the Site.

3. You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment.

4. The payment methods we offer are set out on the Site. We may offer payment through a third-party provider. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions.

5. We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.

6. We may from time-to-time issue promotional discount codes for certain products on the Site.

7. To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site. You may not make use of a promotional discount code for the purchase of Bundles.

8. The conditions of use relating to promotional discount codes will be set out on the Site. We may also from time to time run competitions on the Site or on social media. These competitions are subject to terms and conditions which will be made available on the Site at the time of the competition.

9. If you have purchased products from an affiliated hairdresser using our point-of-sale system, we may automatically discount the Price.

10. An affiliated hairdresser may provide a link to you which allows you to access our Site. If you use this link to access our Site, before purchasing products from us you will be prompted to create an account. If you create an account using this link and purchase products from us using this account, we may discount the Price.

6. Delivery, title and risk

1. We deliver Australia wide (unless our delivery company does not deliver to your area). If you are not in our delivery area please contact us to discuss delivery options.

2. Delivery costs are set out on the Site and are to be paid in addition to the Price. There are no delivery costs where the total Price of an order exceeds $75. If there are delivery costs, these delivery costs may be waived by us at our discretion.

3. We may include an additional optional cost for package protection (Package Protection) which, if selected by you, will be added to the Price. If you have paid for Package Protection, we will re-send you any products that have failed to be delivered to you, provided that you provide to us such documentation as we require from you (for example, a police

   report or a written declaration by you that the products failed to be delivered). Package Protection will not cover circumstances where the package failed to be delivered or was stolen due to your acts or omissions, including where you have failed to provide to us the correct delivery address.

4. We normally dispatch products within 2 business days of receiving an order, unless otherwise noted on the Site. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company.

5. We deliver the products using a range of delivery methods. If neither you nor your authorised representative is at the delivery address to accept delivery, you agree that we may leave the products at your premises.

6. Title to the products will remain with us until you have paid the Price in full for the products. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the products.

7. Risk in the products will pass to you as soon as they are delivered to the delivery address you provided in your order.

7. Returns and the Australian Consumer Law

1. Unwritten offers a 30-day money-back guarantee from the date you receive your goods. If within this period you find yourself dissatisfied with your purchase, please notify us by sending an email to help@unwritten.hair. We will promptly address any concerns or issues you may have.

2. When returning your product, it is recommended to utilize Registered Post with prepaid postage. Please be aware that you assume the risk of any loss, theft, or damage to the goods during transit. Therefore, we strongly advise insuring your parcel. Unwritten shall not be held responsible for any lost or damaged parcels in transit if you choose not to insure them.

3. Kindly note that if you are returning an item that was part of a discounted set or bundle, the refund amount for that individual item will be adjusted accordingly and not reflect its full price.

4. To initiate a return, please contact our customer service team by sending an email to help@unwritten.hair.

5. Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.

6. Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.

7. Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the Price of the relevant product. Please contact us for further information at hello@unwritten.hair.

8. Limitations

1. You may have rights under the Australian Consumer Law (see above), and nothing in this Limitations clause attempts to modify or exclude those rights.

2. Despite anything to the contrary, to the maximum extent permitted by law:

1. our maximum aggregate liability arising from or in connection with the Terms (including the products and/or the subject matter of the Terms) will be limited to, and must not exceed, the portion of the Price paid by you to us for the products the subject of the relevant claim; and

2. we will not be liable to you for any loss of profit (including anticipated profit), loss of benefit (including anticipated benefit), loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings (including anticipated savings), loss of reputation, loss of use and/or loss or corruption of data,

   whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

3. Despite anything to the contrary, to the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against any liability caused or contributed to by, arising from or connected with any event or circumstance which is beyond our reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.

4. Despite anything to the contrary, to the maximum extent permitted by law, we will have no liability, and you release and discharge us from all liability, arising from or in connection with any:

1. loss of, or damage to, the products, or any injury or loss to any person;

2. failure or delay in providing the products; or

3. breach of the Terms or any law, where caused or contributed to by any:

4. event or circumstance beyond our reasonable control; or

5. act or omission of you or your related parties.

9. Intellectual property

1. All intellectual property (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with the Terms, any content on the Site, and the products) (Our Intellectual Property) will at all times vest, or remain vested, in us.

2. We authorise you to use Our Intellectual Property solely for your own personal, non-commercial use, and in the manner in which it was intended to be used.

3. You must not use Our Intellectual Property for commercial purposes, including, for example, to advertise your own business, for re-sale, or for any other revenue generation activity.

4. You must not, without our prior written consent:

1. copy, in whole or in part, any of Our Intellectual Property;

2. reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or

3. breach any intellectual property rights connected with the Site or the products, including (without limitation) altering or modifying any of Our Intellectual Property; causing any of Our Intellectual Property to be framed or embedded in another website; or creating derivative works from any of Our Intellectual Property.

5. Nothing in the above clause restricts your ability to publish, post or repost Our Intellectual Property on your social media page or blog, provided that:

1. you do not assert that you are the owner of Our Intellectual Property;

2. unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us;

3. you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive; and

4. you comply with all other terms of these Terms.

10. Content you upload

1. We encourage you to interact with the Site and with us on social media! You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on the Site. We may run campaigns via the Site and via social media that encourage you to post User Content on social media using specific hashtags (#) (Tag).

2. If you make any User Content available on or through the Site, including on social media using a Tag, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of the Site and our social media platforms.

3. You agree that you are solely responsible for all User Content that you make available on or through the Site, including on social media using a Tag. You represent and warrant that:

1. you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and

2. neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site (including on social media) will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

3. We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.

11. General

1. Disputes: Neither party may commence court proceedings relating to any dispute arising from, or in connection with, these Terms without first meeting with the other party to seek (in good faith) to resolve that dispute (unless that party is seeking urgent interlocutory relief or the dispute relates to compliance with this clause).

2. Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order or in your account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.

3. Feedback and complaints: We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details below and we will take reasonable steps to address any concerns you have.

4. Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.

5. Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order.

6. Governing law: These Terms are governed by the laws of New South Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. The Site may be accessed in Australia and overseas. We make no representation that the Site complies with the laws (including intellectual property laws) of any country outside of Australia. If you access the Site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place you access the Site.

7. Third party sites: The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase goods or services from a third party website linked from the Site, such third party provides the goods and services to you, not us. We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites via a link on the Site (Affiliate Link) or for featuring certain products or services on the Site. We will make it clear by notice to you which (if any) products or services we receive a benefit to feature on the Site, or which (if any) third party links are Affiliate Links.

For any questions and notices, please contact us at:

Unwritten Hair Pty Ltd (ABN 26 645 218 364)

Address: Suite 202/115 Military Road, Neutral Bay, New South Wales 2089, Australia Email: help@unwritten.hair

Last update: 7 February 2023