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There are so many, depending on your product selection. Overall, our products do what we say they do, and don’t harm the world around you in the process. More info about the benefits of our products can be found on each of our product pages.

You can visit our glossary here, to see our ingredients! To see for each specific product, visit the product page and go to the ‘What’s in it’ drop down!

Our bottled formulas are PeTA certified, meaning that we are vegan and cruelty free! You can find out more here!

To get the most out of our amazing range, we recommend taking a look at each how to video on the product pages. It’s like your very own consultation with an Indie Hairdresser, to learn how to get the best from our products.

The amount you need to use per shampoo depends on the length and thickness of your hair, but generally you'll get between 30 to 40 shampoos from a bottle.

Unwritten Hair products have a shelf life of 2 years unopened, or 12 months after opening.

Unwritten Professional Haircare can only be purchased through the Unwritten ecosystem. 

That means either through a verified professional Indie or on our online store. Check out our Find An Indie page to purchase through an Indie near you!


To create an account on Unwritten, click here

You’ll be prompted to enter your email address, phone number and create a password for your account. 

You’ll receive an email asking you to verify your email address. Press Verify and your account will be ready to go! All your information will be saved for a faster checkout every time you shop.

Log in to your account and select ‘My Orders’ - this will show a summary of all your orders. The order status will show where your order is up to in our process. Once your order has been dispatched, you’ll be able to click its tracking number to stay up-to-date with its arrival.

Click here for more information about deliveries or contact us here if you have a query about the status of your order.

You can manage your orders under ‘My Account’ by selecting the ‘My Orders’ tab. Please reach out to our customer service team and they will be able to assist you.

If you are wanting to discuss a return of a product. Reach out to our customer service team here or reach out via our chat.

To contact our customer service, please click here or reach out via our chat.


To create products and services that have a positive impact on people and the planet. Read more here.

We have broken it down into three key areas - People, Planet and Profit.

We’re 100% dedicated to sustainable practices so that you can indulge in good hair days, minus the guilt.

That’s why we became a carbon neutral company, and partnered with Carbon Neutral and their Yarra Yarra Biodiversity Corridor project, Australia’s largest biodiverse reforestation carbon sink.

Our bottles contain 30% recycled plastics, and we are confident that we will be able to transition our bottles to 100% recycled materials over the next few years. Read more about our Sustainability practices relating to People, Planet and Profit.

We care what goes down the drain in Australia (we’re looking at you toxic shampoos!), and we know The Great Barrier Reef needs all the help it can get, so we’ve partnered with the Reef Restoration Foundation to help renew The Great Barrier Reef.

1 Unwritten Product Sold = 1 baby coral is born! 

Read more about our partnership with RRF and how you can bring baby corals to life here.

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